Training Manager (Atlanta, GA)

The Role The Outreach Training Team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both Virtual Instructor-Led and On-Site Classroom experiences. The Training Manager is tasked with operationalizing Outreach’s Global Instructor-Led Training program to deliver the best-in-class training experiences for our customers.  The ideal candidate will have a consultative mindset with background and experience in leading training teams for software-based products.  They will partner with the Instructional Design, Customer Success, and Professional Services leadership teams to ensure educational program alignment to implementation needs and ongoing customer success needs.  Additionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams.  Success will be measured via the scaling of Outreach training programs to meet global and platform expansion needs. Customer sentiment and measurable outcomes post-training will also be a key indicator of success.  This role reports to the Sr. Manager of the Customer Education team. This person can be based in Seattle or fully remote anywhere in the U.S.About the TeamThe Customer Education Team reduces barriers to learning Outreach by building and delivering world-class educational products to all our customers based upon common roles and workflows.  We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly and improve the way they work. Most importantly, the education team helps ensure quick adoption and outcomes post-training by crafting customized messaging, to targeted audiences, with clear calls to action.Why You’ll Love It Here• Generous medical, dental, and vision coverage for full-time employees and their dependents • Flexible time off • 401k to help you save for the future• Company-organized and personal paid volunteer days to support the community that supports us• Fun company and team outings (or virtual events these days!) because we play just as hard as we work• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network)• A parental leave program that includes not just extended time off but options for a paid night nurse, food delivery, gradual return to work, and the Gottman Institute's Bringing Home Baby course for new parents• Employee referral bonuses to encourage the addition of great new people to the team• Plus, unlimited snacks and beverages in our kitchen (once we're back in the office, that is!)• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

from Remote OK https://remoteOK.io/jobs/105177